Reservations Consultant

Reservations consultant

Job Summary:

Job Description

Department : Tours & Travel

Job Category:
 Reservations Consultant

Job Type:
Key Roles & Responsibilities
  • Dealing with all travel enquires via telephone, the internet, and e-mail.
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Booking reservations for the client for air, travel, hotel, safari tours and car rentals, and following up with the client when necessary to secure the reservation.
  • Matching the correct Product/Package with the client.
  • Checking availability of Products/Packages with suppliers, holding reservations, and then responding promptly to the client with various options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Maintaining and promoting professional and courteous client relations by being prompt and accurate in communications.
  • Following up with clients on completion of their trip for feedback on the experience.
  • It is a Reservation Consultants duty to remain informed of all industry rules, processes and regulations.
  • Selling mid-range products/packages like self-catering accommodation, hotels, car rentals, nature reserves, national parks, guest houses and day trips.
  • Sell mostly single and straight forward products/packages but still have basic understanding on how to combine two products with transfers/flights/car hire
  • Up-selling and offering alternatives.
  • Demonstrating professional customer service skills
  • Maintain excellent business to business relationships.

Qualifications and Experience required

  • Degree in a related Tourism or Business-related field.
  • 3-5 years and above experience as a Tour Manager in a Tours and Travel company.
  • Sales driven - Sales ability potential.
  • Ability to handle high volume enquiries.
  • Good level of understanding of touristic geographical locations as a whole.
  • Confidence in selling products/packages within multiple regions within the country.
  • Very good product knowledge and basic logistical understanding.
  • Some personal and educational travel to destinations and regions within Kenya.

How To Apply

Kindly send your resume and other testimonials to This email address is being protected from spambots. You need JavaScript enabled to view it.  and copy to This email address is being protected from spambots. You need JavaScript enabled to view it. Stating the job position & category on your application.

Contact us

Head office
Office hours: 
Mon to Fri from 8.30am - 5.30pm 
Saturdays 8.30am - 1.00pm
off Riverside Drive
on Riverside Lane
P.O.Box: 39094-00623 Nairobi
Reservations: +254 714 018 914
Tel: +254 20 4445669 / 4445680 / 4445850
Mobile: +254 722525400 /+254 733 614055
Email: contact us
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