Revised Covid Booking Terms & Conditions

Revised Covid Booking Terms & Conditions

We continue to monitor the ongoing Corona crisis that has engulfed the Tourism Industry for the last one year. In response to this, we have come up with flexible booking terms as we have a responsibility to ensure that the booking process is carried out in a dignified manner. It is our duty to inform you in advance of the current handling of the bookings.

 We would firstly recommend that guests obtain a travel insurance that includes cancellation due to Covid 19 too amongst other eventualities.

 Deposit required: 10% refundable deposit need to be received within 10 days of booking confirmation. Please note that this deposit is fully refundable net of bank transfer charges on the condition that the booking is cancelled strictly 31 days prior to arrival date. The balance payment is payable 31 days prior to travel or the booking will be released.

 In the event of cancellation: If the booking is cancelled 31 days prior the arrival date, a full refund of any payment made net of bank charges will be issued. However, cancellations made within 31 days of arrival will incur 100% cancellation fees except if travel is prevented by Government or Pandemic related travel restrictions, either to Kenya, or from the guest’s home country. Then this will be subject to our FLEXIBLE COVID-19 POLICY as outlined here below:-

 The above cancellation policy will not apply if:

  1. One is unable to travel due to travel restrictions either to Kenya or guest’s home country
  2. One tests positive for COVID-19 within 96 hours prior to arrival (proof of positive certificate will be required).

 For the above two reasons, bookings can either be: -

  • POSTPONED at no extra cost (however, if travel is confirmed at later date a supplementary cost may apply depending on the season / year of travel)
  • Refunded in full, net of bank charges



Contact us

Head office
Office hours: 
Mon to Fri from 8.30am - 5.30pm 
Saturdays 8.30am - 1.00pm
off Riverside Drive
on Riverside Lane
P.O.Box: 39094-00623 Nairobi
Reservations: +254 714 018 914
Tel: +254 20 4445669 / 4445680 / 4445850
Mobile: +254 722525400 /+254 733 614055
Email: contact us
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